Below is Malissa's complaint letter that was sent along with mine on Feb 7, 2011.
My mother and I took Spanky to the vet on Friday January 14, 2011 to get a bump looked at on his lower stomach. When the doctor looked at him, he kept calling him a she and asking if he has been neutered when he was looking down there. Without hesitation he said lets sign him up for surgery and find out what it is, then he walked out the room. Monday January 17, 2011 I took Spanky up to the vet to drop him off for surgery. Later that day I went and picked him up. The nurse told me the surgery went fine and that it was a fatty tumor. She told me how to give him his medicine and I paid and left. About 6 that evening, my sister noticed that the gauze that was hanging out of his cut was dripping blood. I called the vet and talked to his daughter. He didn’t get on the phone; he just told his daughter what to say to me. They told me to wrap him in a ace bandage with some gauze and if it bled through then to bring him in. Around 9:30 we checked on Spanky and he bled enough to where we took him in to the vet. We walked in and the doctor and his daughter came in and he took one look at Spanky and said “take him home, there’s nothing wrong with him, Spanky had gallons of blood, that he wasn’t going to die anytime soon.” And that was it, we left. Spanky just laid around all day and barely walked. He wouldn’t eat, but he was drinking a little of water every now and then. Wednesday January 19, 2011 I came home around 11 pm, my mother was crying. I asked her what was wrong; she said Spanky wasn’t acting right. He couldn’t walk or stand. We tried giving him water, but he wouldn’t drink it. He was throwing up all night. I laid with him until my mom took him back up there Thursday January 20, 2011 at 7 am. When she dropped him off, the doctor told her that Spanky was full of cancer. Mom left Spanky there so the doctor could watch him. At 10am mom called up to the vet and that’s when we found out that Spanky had passed. Later that day, around 5 pm my mom, sister, and I went up to the vet to talk to the doctor and get Spankys things. When we got there, the doctor wouldn’t really give us any explanation on why or how Spanky died. My sister, Carissa, asked the doctor “if spanky wouldn’t have had the surgery would he have lived longer or would that fatty tumor kill him.” The doctor responded with, “well my crystal ball broke last night so I don’t know.” My mom said “We aren’t blaming you..” and he responded with “oh no, you can’t blame me for this.” He also told us that Spanky was a old dog that the surgery is really tough on older dogs. Spanky was only 7, and that’s still a baby to us. Then he left. The nurse, , was in there when the doctor left, and she said, “I don’t know why he’s trying to cover it up, Spanky didn’t have cancer. I watched him do the surgery and everything went fine. Doc has been lazy and sick lately and this is the second dog that he didn’t want to get off the couch and help.” She also said that if she personally had a emergency with her pet, she would take it somewhere else because all the doctor does is stick them back in the kennels and “watch them”. Spanky was our family member. If the doctor couldn’t have helped him, he should’ve told us to take him somewhere that could help him instead of dying back in that cold kennel alone when we could’ve watched him and been with him when he passed. This has been devastating to our family. I hope another family doesn’t have to go through this.